“Built Ford Tough” - But Only to 75,000 Miles
My husband loves his little truck. He purchased it brand new in 2001, and has enjoyed it ever since. He takes good care of it, too.
Imagine our surprise when a well-known Ford dealership here in Hampton Roads told us that they refused to even give a bid on repairing the vehicle. Their reason - Hubby’s truck had more than 75,000 miles. The service writer explained that they don’t do major mechanical work on vehicles with more than 75,000 miles.
That tells me a LOT about what they think of their Ford products.
When a Ford product hits 75,000 miles, apparently that’s the end of its usable life, and we’re supposed to just park it on the street and call for the tow truck to haul it off to the junk yard.
My Toyota Camry sits in the garage as I’m writing this, with 165,900 miles. Last time I had it serviced, the mechanic explained, “I’d be surprised if you don’t get 225,000 miles out of this car. It’s in excellent condition.”
So there we have a tale of two cars, with similar care and similar attention, and yet one will last for years, and the other - according to a representative of Ford Motor Company (which is what a dealership is), it’s not worthy of major repairs after 75,000 miles.
And people wonder why the Japanese have cleaned our clock in the automotive industry?
Our Ford F150 sits in our driveway with a piece of cardboard to catch the dripping oil.
According to the Ford representative (the dealership), they won't perform any major mechanical repairs on these vehicles after 75,000 miles.
We live in a nice area, and we're really not pleased with the prospect of having to use cardboard to deal with our Ford's leaking issues. It's the rear seal that's gone bad, and needs to be replaced. Ultimately, we'll probably get a local mechanic to repair this problem, but I am very disappointed in Ford. How can they expect the consumer to believe in their products, if *THEY* don't believe in them?
Please leave a comment for Rose, or you can email her directly at thorntonrose@hotmail.com.
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The dealership is wrong with this policy (refusing to repair the vehicle), but there is one thing you can do: Call Ford customer service and share with them how the dealership refuse to even give an estimate on these repairs. An irate customer can make ripple even at the dealership level, trust me, just share this story and see what happens.
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We’ve had a few ford trucks. They’ve all gone over 185,000 with no major problems. The dealership here has no problem working on a vehicle with that many miles. We don’t go to the dealerships anymore, use a trusted mechanic, mostly because they are usually cheaper. My Taurus is working on 180,000 right now. And will probably get well over 225,000. We sold a truck to a family member in Idaho, and even with the rough driving, it is happily at 300,000 miles. I think this should be about whoever made that policy decision, and not so much the Ford company, But every brand has it’s lemons, vehicle wise and employee wise.